A broker can help find a business energy contract, but ask how it is paid and what it will do before sharing information or agreeing a deal. Get the quote, commission details, contract terms and complaint route in writing, then verify them directly with the supplier.
Ask exactly how the broker is paid
Ofgem says many business energy brokers receive commission from the supplier; some instead charge an upfront fee. Ask the broker to explain whether a fee or uplift is included in the unit rate, the amount or calculation, who pays it and whether it recurs over the contract. Compare the full written offer with a supplier quote on the same usage and term.
Check what service is actually included
Ask what the broker will do and what it will not do: obtain quotes, explain terms, handle communications, or provide support after the contract starts. A quoted price and a verbal summary are not substitutes for the full contract. Check the agreed supplier, start date, term, cancellation or termination conditions, renewal provisions, rates and charges.
Verify redress and the supplier offer
Ofgem directs businesses to check broker membership of an approved redress scheme, such as the Energy Ombudsman or the Utilities Intermediaries Association. Use the relevant register rather than relying only on a logo or claim. Confirm the supplier, rates and terms independently before accepting.
Treat pressure as a reason to pause
Be cautious if someone will not identify the supplier, will not send terms and commission information in writing, says you must decide immediately, or asks you to confirm details you do not understand. Ofgem notes there is no cooling-off period after a business energy contract is agreed, so do not treat a phone call as harmless pre-contract chat.
Ask for time to check the offer. Do not provide personal or financial information unless it is necessary and you understand why it is being requested.
Keep a clear record
Save the quote, terms, broker's commission explanation, date and time of calls, names, and any complaint correspondence. If the offer differs from what you were told, raise it promptly with the broker and supplier and follow their formal complaint process. If unresolved, check the redress route that applies.
Compare the quote using the same estimated kWh, standing charge, contract length and VAT basis in the estimator. Its result is an indication, not a supplier offer.